Face threatening and impoliteness strategies in postgraduate students and administrative staff’s interactions in Nnamdi Azikiwe University, Awka

Uche Oboko, Grace Ikechukwu

Abstract


The study investigates the face threatening and impoliteness
strategies employed by postgraduate students and administrative
staff at Nnamdi Azikiwe University, Awka in interactions. The
rarity of work on impoliteness in postgraduate education in
Nigeria and the need to investigate whether the employment of
impoliteness strategies in interaction leads to communication
breakdown informed the choice of the topic. Data for the study
were collected using a discourse completion task questionnaire,
non-participant observation and a face-to-face unstructured
interview. Through a simple random technique, a total of 100
postgraduate students admitted to the university during the
2016/2017 academic session were purposively selected from six
faculties: Education, Arts, Social Sciences, Biosciences,
Engineering and Management Sciences. Fifty administrative
members of staff who interact with the postgraduate students
were randomly selected. Data for the study were analysed using
Culpeper’s (1996 and 2005) theory of impoliteness. Being a
qualitative and quantitative study in a mixed paradigm, an
interactional textual analysis was employed in the qualitative
analysis while a simple percentage was employed in the
quantitative data analysis. Findings show the extent of polite and
impolite language use by the postgraduate students and the
administrative staff. The study also reveals that the administrative staff studied employed bald on-record, ignoring, shouting,
indirectness, obscure and secretive language, interruption among
others while the postgraduate students under study employed
interruption, bald-on record, negative impoliteness strategy,
positive impoliteness strategy and shouting. The study concludes
that there is need for orientation on language use among
postgraduate students and the members of the administrative staff
in Nnamdi Azikiwe University, Awka.

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